UBA Clarifies Lagos Island Fire Incident, Assures Customers of Safety

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UBA Clarifies Lagos Island Fire Incident, Assures Customers of Safety

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17.09.2025
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The United Bank for Africa (UBA) has issued an official statement clarifying reports about a fire outbreak on Lagos Island. The incident, which occurred at a building on Broad Street, sparked widespread attention due to the area’s status as one of Nigeria’s busiest commercial hubs. UBA assured customers that safety measures were taken promptly and that its corporate headquarters was not affected.

According to UBA, the fire broke out at Afriland Towers, an eight-storey building located on Broad Street, Lagos Island. The building houses one of the bank’s many branches. The incident was first reported on Tuesday and quickly attracted significant media and social media coverage due to its location in the central business district.

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Afriland Towers before the fire incident on Broad Street, Lagos Island — Afriland Towers before the fire incident. (Photo Credit: Joshua Temidayo Makinde)

In a statement posted on its official X (formerly Twitter) account, UBA confirmed the fire incident but dismissed widespread claims that its corporate headquarters was involved. The bank stated:

“We are aware of the fire incident at a building on Broad Street, Lagos Island, which incidentally houses one of our many branches.”

The bank clarified further:

“As against reports online and on social media, the affected building is not the UBA House, Marina, the Bank’s head office.”

UBA emphasized that no lives were lost during the incident and that swift safety precautions were implemented to protect both staff and customers at the branch. According to the bank:

“We have ensured the safety and well-being of our staff and customers in the branch.”

This reassurance came as relief to stakeholders concerned about potential disruption to banking services in the area.

The fire incident drew significant public attention due to its location in Lagos Island’s busy business district, home to multiple banks, offices, and commercial institutions. Emergency responders reportedly moved swiftly to contain the blaze, minimizing damage and ensuring public safety.

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While details about the cause of the fire remain sketchy at this time, business leaders and safety experts have highlighted the need for stricter fire safety protocols in high-traffic commercial buildings across Lagos.

UBA urged its customers and stakeholders seeking more information to reach out via its official channels. The bank advised:

Email: cfc@ubagroup.com
Customer Care Line: 0700 2255 822

These channels, UBA said, will remain open to handle enquiries related to the fire incident and banking services.

The incident has reignited conversations about fire safety in Lagos State’s commercial hubs. Recent fire outbreaks in the central business areas have raised concerns among businesses and regulators about the adequacy of safety standards, emergency preparedness, and enforcement of building codes.

Industry experts have called on both private organizations and public agencies to invest more in fire prevention systems, training, and emergency drills to reduce risks in densely populated business districts like Lagos Island.

UBA’s swift clarification and reassurance following the Lagos Island fire incident have helped calm public fears and dispel misinformation circulating online. By confirming that the blaze affected only a branch, not its corporate headquarters, and by emphasizing the safety of its staff and customers, UBA demonstrated proactive crisis communication and commitment to customer trust.

As Lagos continues to develop as a financial and commercial hub, the incident underscores the need for robust safety measures, effective emergency response, and accurate information dissemination in times of crisis.